Refund & Cancellation Policy

At Narayanii Group of Business, we value our customers and strive to provide quality products and services. This policy explains the terms and conditions regarding refunds, returns, exchanges and order cancellations.

1. Order Cancellation

• Customers may request cancellation before the order is processed or dispatched.
• Once an order has been shipped, cancellation may not be possible.
• Custom-made, personalized or specially ordered products may not be eligible for cancellation.

2. Refund Policy

• Refund requests will be reviewed on a case-by-case basis.
• Refunds may be considered for defective, damaged or incorrect products.
• Customers must report product-related issues within 48 hours of receiving the order.
• Refunds will be processed only after verification and approval.
• Products damaged due to customer misuse may not qualify for a refund.

3. Return & Exchange Policy

• Products must be unused and in their original condition.
• Original packaging, tags and accessories should be included.
• Customers may be asked to provide photographs or videos as proof of damage or defects.
• Exchange requests are subject to product availability and approval.

4. Refund Processing Time

Once a refund request is approved, the refund will generally be processed within 7–10 business days. The time taken for the amount to reflect in the customer's account may depend on the bank or payment service provider.

5. Non-Refundable Items

• Customized or personalized products.
• Products damaged due to improper handling by customers.
• Used or altered products.
• Products purchased under clearance or final-sale offers, where applicable and legally permitted.

6. How to Request a Refund

To request a refund, return or cancellation, please contact our customer support team with your order details and a description of the issue.

7. Contact Information

8. Policy Updates

Narayanii Group of Business reserves the right to update or modify this policy when necessary. Any changes will be published on this website.